COVID Support & Information Packs for Cornwall’s Residents and Businesses

Posted on: 22nd October 2020

COVID support and information packs for Cornwall’s residents and businesses are available through Cornwall Council’s website – see links below.

Work is continuing to ensure Cornwall remains on top of the pandemic crisis, and it is testament to the hard work of our public health colleagues that we continue to be an outlier during the second wave of the virus currently afflicting the UK.

The number of infections remains low in Cornwall, and our careful monitoring of small outbreaks is helping to keep those numbers low. This is a relief for us all for now, especially when you look at the economic impact the higher level of restrictions is having on the worst affected areas across the north of England and in Wales. But we want to do all we can to avoid a further lockdown in Cornwall, which is why we should continue to follow the public health guidance in the weeks and months ahead. Obviously, with our reputation as the UK’s premier holiday destination, there is concern over holidaymakers heading to us from those areas experiencing the highest number of infections at present.

Tier 3 residents are advised not to stay overnight in locations away from their homes, a message being echoed by Visit Cornwall, who are asking accommodation providers not to accept bookings from anyone within these areas, and to cancel any already-booked visits.

In a year where our economy has been hit so hard by the fallout from the pandemic it is not easy to ask businesses to cancel visits, but our priority has to be to protect our residents from the effects of this disease.

REMINDER: COVID-19 email address

The best point of contact for coronavirus general enquiries remains the dedicated .

COVID-19 support packs

Cornwall Council has produced three information packs aimed at helping residents, businesses and voluntary organisations get the help they need during the crisis.

The first is a community pack, which will be made available to community groups across the county, contains information and advice on issues such as finances, council tax, food provision, help for those facing eviction, and how to access a COVID-19 test.

The second is a business pack, aimed at any organisation that employs staff, including schools and charities. As well as general information on the support available to businesses, the pack also features guidance on what to do if one or more employees test positive for coronavirus.

The third is a self-isolation pack, which is aimed at reassuring residents that support is available throughout their period of home isolation, including a £500 support grant for people on lower incomes. This pack also reminds people what self-isolation means, why it is important, and how long it needs to be maintained depending on symptoms, household bubbles, NHS Test and Trace contact and test results.

The packs will be made available to community groups and businesses from this week as well. They are also available in different languages to ensure they are as accessible to as many people as possible. I am sending them to you, our members first in the hope that you will share them as wisely as possible. We will be working with stakeholders to ensure they help us by doing the same.

Alert notification update

Our Public Health team is tweaking the definition of outbreak relating to care homes in the Local Outbreak Management Plan. This will enable data to be in-line with Public Health England definitions. Currently the alert process is triggered as soon as one confirmed case in a care home is reported to them. This will now be triggered when there are two or more cases.

Need More Help?

As mentioned above, all coronavirus related enquiries or issues should still be directed to our dedicated email address

Anyone who needs help with shopping, collecting prescriptions or just someone to chat to on the phone, then contact Volunteer Cornwall by ringing 01872 266988 or emailing

Find out more about the support available for businesses here: : Business Rate Support Council Tax Support and Growth Hub

Please continue to look after yourselves.